Welcome to OranaIndia! By accessing and using our website (www.oranaindia.com), you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
1.1 These Terms & Conditions govern the use of the OranaIndia website and services.
1.2 OranaIndia reserves the right to modify these terms at any time without prior notice.
1.3 Continued use of our website implies acceptance of any changes to these terms.
2. Products & Orders
2.1 All product images are for illustration purposes only. Actual products may have slight variations in color, texture, or grain due to natural wood characteristics.
2.2 By placing an order, you confirm that you have read and understood the product details, dimensions, and materials used.
2.3 Orders are subject to availability. In case of unavailability, we will notify you and process a full refund if payment has already been made.
2.4 OranaIndia reserves the right to cancel orders due to pricing errors, stock unavailability, or suspected fraudulent activity.
3. Pricing & Payments
3.1 Prices displayed on our website are inclusive of all applicable taxes unless stated otherwise.
3.2 We accept payments via credit/debit cards, UPI, net banking, and other secure payment gateways.
3.3 OranaIndia does not store your payment details. All transactions are securely processed through third-party payment providers.
3.4 Prices are subject to change without prior notice. However, once an order is placed, the price at checkout will be final.
4. Shipping & Delivery
4.1 Delivery times vary based on location and product availability. Estimated delivery timelines will be provided at checkout.
4.2 Shipping is available across India. For international shipping, additional charges and timelines may apply.
4.3 Delays may occur due to unforeseen circumstances such as weather conditions, logistics disruptions, or strikes. OranaIndia will not be liable for such delays.
4.4 Customers must inspect the product upon delivery. Any visible damage should be reported immediately to the delivery personnel.
5. Returns, Cancellations & Refunds
5.1 Returns: We accept returns only for damaged or defective products. Customers must notify us within 48 hours of delivery along with images of the issue.
5.2 Cancellations:
- Orders can be canceled within 24 hours of placement for a full refund.
- Once dispatched, orders cannot be canceled.
5.3 Refunds: Approved refunds will be processed within 7-10 working days via the original payment method.
6. Warranty & Liability
6.1 Our furniture comes with a warranty (as specified per product) covering manufacturing defects.
6.2 The warranty does not cover normal wear & tear, misuse, unauthorized repairs, or damage due to water, fire, or external impact.
6.3 OranaIndia will not be responsible for any injury, loss, or damage caused due to improper use of the furniture.
7. Intellectual Property
7.1 All content, images, logos, and product designs displayed on OranaIndia’s website are the intellectual property of OranaIndia. Unauthorized use, reproduction, or distribution of any material is strictly prohibited.
8. Governing Law & Dispute Resolution
8.1 These Terms & Conditions are governed by the laws of India.
8.2 Any disputes arising from these terms will be subject to the jurisdiction of the courts in [your city/state].
9. Contact Information
For any queries regarding these Terms & Conditions, you can contact us at:
📧 Email: support@oranaindia.com
📞 Phone: +91-9057903808