1. Introduction
At OranaIndia, we aim to ensure complete customer satisfaction with every purchase. Our Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds.
2. Eligibility for Returns
- Products can be returned within 7 days of delivery if they meet the following conditions:
- The item is unused, undamaged, and in its original packaging.
- All tags, accessories, and documentation are intact.
- Custom or personalized orders are not eligible for returns unless defective or damaged.
3. Return Process
- To initiate a return, contact our support team at info@oranaindia.com or call us at +91-9057903808 with your order details.
- Once the return is approved, we will schedule a pickup or provide instructions for returning the item.
- Returns are subject to inspection upon receipt to verify eligibility.
4. Refund Policy
- Refunds will be initiated after the returned item passes the quality check.
- The refund amount will be credited to the original payment method within 7-10 business days after approval.
- Shipping and handling charges are non-refundable.
5. Exchange Policy
- Exchanges are allowed for defective or damaged items.
- If the requested replacement is not available, a refund will be processed.
6. Non-Returnable Items
- Custom-made and personalized items.
- Clearance or sale items, unless defective or damaged.
7. Damaged or Defective Products
- If you receive a damaged or defective product, notify us within 48 hours of delivery with photographic evidence.
- We will arrange for a replacement or refund after verification.
8. Cancellations
- Orders can be canceled before shipment. Once dispatched, orders cannot be canceled.
9. Contact Us
For any assistance regarding returns or refunds, please reach out to us at:
Email: info@oranaindia.com
Phone: +91-9057903808